Frequently Asked Questions
Last Updated: February 14, 2026
What is FishBite?
FishBite is India's premium online platform for ordering fresh fish and seafood. We deliver high-quality, sustainably sourced seafood directly to your doorstep with guaranteed freshness and fast delivery.
Where does FishBite deliver?
We currently deliver to select locations within our service areas. You can check if we deliver to your location by entering your address during checkout. We're constantly expanding our delivery zones.
How fresh are the products?
We guarantee the highest freshness standards. Our seafood is sourced daily and delivered within hours of catch. All products are packed in temperature-controlled packaging to maintain optimal freshness during transit.
Can I cancel an order?
Yes, you can cancel your order if it hasn't been processed yet. Please contact our customer support team immediately with your order number. Once an order is dispatched, cancellation is not possible, but you may return eligible items as per our Returns Policy.
What payment methods are accepted?
We accept all major credit/debit cards, net banking, UPI payments, and digital wallets. All transactions are secured with industry-standard encryption.
How do refunds work?
Refunds are processed according to our Returns & Refund Policy. Approved refunds are credited back to the original payment method within 3-7 business days. For detailed information, please refer to our Returns & Refund Policy.
How do I contact support?
You can reach our customer support team 24/7 through:
- Email: support@fishbite.in
- Phone: +91 99911 99710
- Live chat available on our website during business hours
Are your products sustainably sourced?
Yes, we are committed to sustainable fishing practices. All our seafood is sourced from certified suppliers who follow responsible fishing and farming methods to protect marine ecosystems.
How should I store the products after delivery?
Upon delivery, transfer seafood products to your refrigerator immediately. Store them at temperatures between 0-4°C. Consume fresh fish within 1-2 days of delivery for optimal taste and nutrition.
Do you offer customized cuts?
Yes, we offer customized cutting services for most of our fish products. Simply add your cutting preferences in the order notes during checkout, and our experts will prepare your order accordingly.
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact our customer support within 2 hours of delivery with your order details and photographic evidence. We will promptly arrange for a replacement or refund as per our Returns Policy.
Do you deliver on Sundays and holidays?
Yes, we operate 7 days a week including Sundays and holidays. However, delivery schedules may vary during major festivals or national holidays. Any changes will be communicated in advance.